General Manager – Substation Brixton

About Substation Brixton

Substation is an independent, boutique bouldering and wellness club with sites in Brixton and Macclesfield. Alongside climbing, the Brixton site offers The Wild (our forest-themed climbing space for children), a sauna and cold plunge, yoga, fitness and calisthenics classes, a café, coaching and events, all delivered to a premium standard. We're a community-focused business, and sustainability is built into how we operate – from our meat-free café to plastic-free retail and responsible sourcing.We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.

About you

You'll be an experienced General Manager from a high-end, multi-faceted venue – for example a premium health club, a private members' club, a spa or a luxury hotel.

The role:

• Lead and develop the site management team: Studio/Fitness Manager, Operations Manager, Sales and Outreach Manager, Corporate Outreach Manager and Routesetting Manager and Duty Managers
• Take full accountability for the site P&L and budget, reporting to the founders
• Grow membership, day-pass, sauna and cold plunge, café, class and event revenue
• Deliver a consistently premium experience: service, cleanliness and presentation
• Oversee health and safety, compliance, facilities and maintenance
• Make full use of the centre during quieter, off-peak times – for example through corporate, group and community booking
• Work with the founders on programming, marketing and sustainability

Requirements

• Proven senior management experience in hospitality, leisure or members' club
• Full site P&L accountability in a previous GM role, with strong commercial skills
• Proven experience leading and developing other managers, as well as large teams
• Operational knowledge of F&B, memberships, events and ideally spa or wellness facilities
• A visible, hands-on management style and high service standards
• A demonstrable track record of improving customer experience in previous GM roles, with results to show for it
• Happy to work regular evenings and weekends, our busiest times

What you'll get

• £60,000–£80,000, depending on experience
• A personal development budget
• Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
• Café discount and staff kit
• Bonus scheme
• 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
• A senior role working directly with the founders
• Bonus scheme
The chance to shape one of London's most community-focused climbing centres, with real autonomy and direct access to the Directors

To apply, please send your cv and covering letter to sam@substation.co.uk. We welcome applicants from people with all backgrounds.

‍