CONTACT US

how can we help?

Please fill out this contact form and a we'll be in touch or call us on 020 7326 4792
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HOW TO FIND US

Find us at Substation Brixton, Unit 13, Ellerslie Square Industrial Estate, Brixton Hill, London SW2 5DZ

frequently asked questions

IS THERE A MINIMUM AGE?

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Children under the age of 5 are not permitted to climb in the main area - our kids only climbing room called The Wild is designed for children aged 1–10 years.

Do you have parking & bike storage?

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We have free onsite parking (please enter your registration in the white tablet in reception) and bike storage both inside and outside of the building.

HOW DO I CANCEL MY MEMBERSHIP?

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Your minimum payment term is two months. Following this, you can cancel your membership anytime. Email your cancellation request to brixton@substation.co.uk before your next monthly payment date. Please note, we do not refund partly used months of membership.

CAN I FREEZE MY MEMBERSHIP?

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Memberships cannot be frozen for the first two months (this is your minimum payment term). After this, you can freeze for one complete calendar month per calendar year. For longer breaks, you will need to cancel and rejoin when you return.

What equipment do I need for bouldering?

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For indoor bouldering, all you need is a pair of climbing shoes and a chalk bag – both are available to rent from reception upon arrival.

What should I wear for climbing?

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Wear comfortable, flexible activewear — like leggings, shorts, and a T-shirt. Avoid anything too loose or restrictive to keep movement easy and safe.

How long does a climbing session last/ is there a time limit?

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Most climbers boulder for 1–2 hours. If you’re a beginner, you may tire sooner. With a Climbing Day Pass there is no time limit; you can climb for as long as you like during our opening hours.

How fit do I need to be to start climbing?

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If you can climb a flight of stairs, you’re fit enough to start climbing! Minimal fitness is needed for bouldering, and most beginners find that technique improves faster than strength.

DO YOU HAVE LOCKERS AVAILABLE?

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Yes, there are a limited number of coded lockers in the Male and Female changing rooms and a lot of lockers in the main climbing space that require you to bring a lock.

DO I ALWAYS HAVE TO BOOK IN ADVANCE?

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No, you can always purchase passes at reception but we do have a capacity so during peak times we recommend booking to guarantee access.

IS MY SESSION TRANSFERABLE OR REFUNDABLE IF I CANNOT MAKE THE SESSION?

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Please email brixton@substation.co.uk and we will do our best to accommodate any change requests.

I LEFT MY THINGS AT SUBSTATION, WILL THEY STILL BE THERE?

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Each night we collect all items left behind and store them in our lost and found. Please ask reception for your belongings next time you’re in.

Do you offer wheelchair access?

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Yes. Brixton has an access ramp and disabled parking as well as lifts inside to access all areas! Our staff are trained to help should you need it. Just ask!