Operations Manager

About the Role

We’re looking for a proactive and highly organised Operations Manager to oversee the day-to-day operations of the centre. Reporting directly to the Centre Manager, this role will play a key part in maintaining high operational standards, supporting and developing the wider team, and ensuring the smooth and efficient running of the site.

This position is ideal for someone who thrives in a fast-paced environment, enjoys a varied workload, and can confidently lead teams to deliver consistently excellent standards across operations, customer experience, safety, and compliance. You’ll be responsible for supporting Duty Managers, Supervisors, and frontline teams, improving operational systems and communication, and helping to create a positive, efficient, and well-managed environment.

Key Responsibilities will include:

• Maintain full rota and operational coverage while managing labour efficiency during seasonal changes
• Coach and hold Duty Managers and Supervisors accountable to confidently take ownership of shifts and operational responsibilities
• Ensure contingency plans are clearly communicated and understood by shift leaders for operational issues and building faults
• Support staff training, onboarding, and ongoing team development across all operational areas
• Maintain high standards of safety, building compliance, and maintenance procedures
• Oversee operational checks, accident reporting, incident escalation, health and safety procedures, and follow-up actions
• Ensure daily, weekly, and monthly operational checks are completed consistently and to a high standard
• Strengthen communication and shift handovers through clear operational updates, toolbox talks, daily briefings, and regular Duty Manager and Supervisor check-ins
• Ensure excellent customer experience standards are maintained, including cleanliness, presentation, customer service, and overall welcome experience
• Support retail operations, including stock management, merchandising, display standards, and pricing

We're looking for:

• Previous experience in an Operations Manager, Duty Manager, or similar operational leadership role
• Strong organisational skills with excellent attention to detail
• Confident managing operational systems, compliance, and health & safety procedures
• Ability to remain calm under pressure and proactively solve problems
• Strong leadership and communication skills
• Experience within hospitality, wellness, leisure, or customer-facing environments
• Retail experience preferred, including stock management, ordering and shop displays

Job perks:

• Free climbing membership when working regularweekly shifts
• 50% off all food
• Free hot drinks when working
• 30% off retail

Salary: £36–44.000 (dependant on experience)

Hours: Full-Time / 40 Hours Per Week

To apply: Email your CV and short covering letter to Simon at simon@substation.co.uk

‍