Key responsibilities:
Shift Leadership & Operations
- Lead shifts and support the smooth day-to-day running of the centre
- Deliver team briefings and manage staffing priorities throughout the day
- Ensure opening, closing, and building safety procedures are completed consistently
- Support Supervisors and Team Members during busy periods
- Manage on-shift staffing adjustments and escalation of operational issues
Customer Experience
- Deliver excellent customer service across the centre
- Resolve customer issues and complaints confidently and professionally
- Support a safe, welcoming, and well-organised customer journey
Safety & Compliance
- Act as the responsible person on shift during emergencies
- Complete and oversee operational safety checks and walkarounds
- Maintain strong understanding of:
- Fire procedures
- Building safety systems
- Incident response procedures
Team Leadership & Training
- Support training and onboarding of new staff
- Assist with operational training and sign-offs
- Help maintain accountability and consistency across shifts
Facilities & Maintenance
- Report and follow up on operational and maintenance issues
- Liaise with contractors and external maintenance teams where required
- Help maintain accountability and consistency across shifts
Coaching, Retail & Centre Support
- Support climbing sessions, inductions, kids clubs, and group bookings where required
- Support retail standards and stock organisation
- Maintain high standards of cleanliness and presentation across the site
Experience & Skills
- Previous experience in hospitality, leisure, retail, climbing, or customer-facing environments
- Experience leading teams or supervising shifts
- Strong communication and organisational skills
- Ability to stay calm and make decisions in busy environments
- Strong understanding of customer service and operational standards
Shift Schedules
- Shifts vary weekly and include:
Perks
- Unlimited free climbing
- Discounted food and retail
- Free hot drinks on shift
- Free studio classes
Hours: Full time, Permanent
A mixture of days, evenings and weekends
Salary:
£15.10 per hour
HOW TO APPLY
If you think you'd fit the bill, then please email your CV & cover letter to beth@substation.co.uk
